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akarhoki Privacy Policy: Account Data In Plain View

Our akarhoki Privacy Policy explains what we collect when you open an account, sign in, verify your phone or use DANA and QRIS.

Account dataWallet recordsCookie choicesAccess requests

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DANA and QRIS Data Choices

akarhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to information we receive through your akarhoki account, including the phone number used for verification, sign-in records, device details, wallet selections and support messages. When you choose DANA, OVO, GoPay or QRIS, we may retain transaction references and status details so we

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can match a request to your account without storing wallet passwords. Bank transfer and virtual account references can also appear in account records when you select those routes. We use this data to provide account access, check unusual activity, answer payment questions and maintain required records.
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We do not use wallet details to create a separate marketing profile. Access to the service depends on local law, and we may limit a request where a legal obligation or security need requires it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Wallet Status Privacy Help

A clear contact path matters when an account record looks unfamiliar or a wallet reference needs checking. Start from the account help link and include your registered phone number, the relevant date and the payment reference, while leaving out any password or wallet PIN. We use those details to locate the right record and keep the conversation focused on your Privacy Policy request.

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Account access

If your phone verification or sign-in record needs correction, send the request through account help. We may ask for account details needed to confirm that the request comes from you.

Wallet records

For DANA, OVO, GoPay or QRIS status questions, provide the transaction reference and date. We use those fields to find the matching record without asking for your wallet PIN.

Privacy requests

Ask us to access, correct or clarify personal data through the same support route. Please describe the exact record, so we can respond without exposing another account's details.

HANDLING YOUR RECORDS

Mobile Login Security and Cookies

Your Privacy Policy choices are connected to practical account controls, not broad promises. We use the phone verification step to distinguish your account from an unrecognised sign-in, and we keep payment references…

Account details

We collect details you enter when opening an account, such as your phone number and access credentials. We use them to create the account, complete verification and respond to account-related requests.

Device signals

Browser type, device signals and sign-in time may be recorded when you access the mobile lobby. These details help us investigate unusual access and distinguish a normal session from a suspicious one.

Cookie controls

Cookies can keep a session active and remember selected settings. If you clear browser cookies, you may need to sign in and complete the phone verification path again.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can be retained for matching and status checks. We do not ask for or store your wallet PIN through account support.

Retention period

We retain account, access and transaction records only for as long as needed for account service, security checks, dispute handling or legal duties, then remove or anonymise them when practical.

Change requests

You can request access or correction through account help. Tell us which phone, sign-in, cookie or payment record is involved; we may verify account ownership before making a change.

Privacy Policy Questions for Indonesia

These Privacy Policy answers cover the account steps you are most likely to check before opening an akarhoki account. We keep the wording practical, including phone verification, mobile cookies, local wallet references and requests to access or correct your records. If a situation is not listed, use account help and describe the specific data question.

It covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

Phone verification helps connect account access to the person opening the account and helps us investigate an unfamiliar sign-in. We may request confirmation again when a security-sensitive change is made.

No. Our policy describes retaining transaction references and status details for matching. We do not ask for your DANA or QRIS wallet PIN through account help or payment-status support.

Cookies can remember a browser session and selected settings. Clearing them may sign you out and require phone verification again. Your browser controls can manage or remove cookies from the mobile path.

Use the account help link and request access to your records. Include your registered phone number and the data area involved, such as sign-in, cookies or wallet references.

Yes. Send a correction request through account help and identify the inaccurate field. We may verify account ownership before changing phone, sign-in or transaction-related records.

We retain records for account service, security checks, disputes or legal duties for as long as needed. When retention is no longer needed, we remove or anonymise records where practical.

akarhoki Privacy Policy: Account Data In Plain View

Wallet Status Privacy Help

Account access

Wallet records

Privacy requests

Mobile Login Security and Cookies

Account details

Device signals

Cookie controls

Payment references

Retention period

Change requests

Privacy Policy Questions for Indonesia

01 What does the akarhoki Privacy Policy cover?

02 Why does akarhoki ask for phone verification?

03 Does the Privacy Policy store my DANA or QRIS PIN?

04 How do cookies affect Privacy Policy choices on mobile?

05 How can I request my akarhoki account data?

06 Can I ask akarhoki to correct my personal data?

07 How long does the Privacy Policy keep account records?

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